Privacy Policy

Effective: 1 May 2026

EV Charge (Pty) Ltd (“EV Charge”) is the responsible party as contemplated in the Protection of Personal Information Act 4 of 2013 (“POPIA”). This Privacy Policy governs the processing of personal information collected through the website www.evcharge.co.za and any related e commerce services operated by EV Charge.

1. Scope and Consent
By accessing or using the website or placing an order through the e-commerce platform, you consent to the Processing of your Personal Information in accordance with this Privacy Policy.

2. Personal Information Collected
EV Charge may Process the following categories of Personal Information:
– Identification and contact details, including name, email address, telephone number and delivery address;
– Transactional information relating to orders placed on the website;
– Technical and usage information, including IP address, browser type and browsing activity;
– Voice recordings where telephone calls are recorded for quality, training or compliance purposes.

3. Purpose of Processing
Personal Information is Processed for the following lawful purposes:
– Processing and fulfilling customer orders;
– Delivering products and services
– Communicating with customers regarding orders or enquiries;
– Improving website functionality, customer experience and service quality;
– Complying with legal and regulatory obligations.
EV Charge does not share or sell Personal Information and does not use Personal Information for promotional or direct marketing purposes.

4. Cookies and Tracking
The website makes use of cookies, tags and similar technologies to enhance functionality and user experience.
– Cookies enable recognition of repeat visitors and the analysis of site usage patterns.
– Users may disable cookies through their browser settings, although this may limit certain website features.

5. Data Security
EV Charge implements appropriate, reasonable technical and organisational measures to safeguard Personal Information against loss, damage, unauthorised access or unlawful processing. Access to Personal Information is restricted to authorised personnel who require such access for legitimate business purposes.

6. Retention of Personal Information
Personal Information is retained only for as long as reasonably necessary to fulfil the purposes set out in this Privacy Policy or to comply with applicable legal requirements.

7. Governing Law
This Privacy Policy is governed by the laws of the Republic of South Africa, including POPIA.

8. Changes to Privacy Policy
EV Charge reserves the right to amend this Privacy Policy from time to time. Updated versions will be published on the website and will become effective upon publication.